THE ALEO WAY
Please arrive at least 5 minutes before the start of your class. We provide all mats and equipment, so just bring your water bottle, a towel, and wear comfortable fitness clothing. To ensure a safe and smooth experience, all classes begin with a warm-up, and doors will close 5 minutes after the class begins. If you’re pregnant or have any injuries, please inform your instructor before the class starts.
For the comfort of everyone, please keep your mobile phones on silent during class. Let’s stay present and enjoy the session fully!!
CLASS CANCELLATION POLICY
As class sizes are limited, we strongly recommend you pre-book via the Aleō site.
In order to cancel your attendance without penalty, you must process a cancellation using the site. All Members AND Class Pack holders will incur a fee if the class isn’t cancelled within the class cancellation policy. Places are limited and valuable to the Aleō community. We ask for your respect when booking classes and plan attendance. All Unlimited Members AND Class Pack holders, if you “late cancel or no show” (less than 8 hours) you will automatically be charged for the class. Class Pack holders will lose the class in their class package and Unlimited Members will be charged a $10/late cancel or no show (the credit card on file will be charged the amount). There are no exceptions due to the small class size and popularity of these classes.
CLASS PACK HOLDERS
If you are a Class Pack holder, your class credit will return to your account if you cancel before the 8-hour cancelation window. If you do not cancel the class prior to the class commencement time, your credit will be forfeited for the entire class amount.
The 5 & 10 Class Packs are valid for 6 months after purchase. Failure to redeem all Credits will result in its forfeiture after 6 months. ALL Class Packs and Credits are non-refundable and non-transferable.
RETURNS AND REFUNDS
All purchases and transactions are non-exchangeable, non-refundable or non-transferable. Unfortunately, we are not able to refund any client for unused membership periods or casual/class credit holders.